Refund policy

Refund, Return & Exchange Policy

Last updated: September 11, 2026

At Time World, we are committed to providing our customers with quality products and a reliable shopping experience.

Please read the following policy carefully before placing your order.

1. No Change-of-Mind Returns or Refunds

All purchases are considered final once the order has been delivered.

We do not accept returns or provide refunds or exchanges for:

Change of mind
Selecting the wrong model, colour, or style
Incorrect size selection where applicable
Personal preference
No longer wanting the product
Failure to read the product description before ordering
Normal signs of use or wear
Damage caused after delivery by the customer

This policy does not limit any rights that cannot legally be excluded under applicable UAE law.

2. Damaged or Defective Products

If you receive a product that appears to be damaged, defective, incomplete, or incorrect, please contact us as soon as possible after delivery so that we can investigate the matter.

For damage that is alleged to have occurred during delivery, customers are required to provide clear video evidence of the unboxing process.

Unboxing Video Requirement

To help us verify delivery-related damage, customers should:

Record a continuous, clear video before opening the package.
Show the unopened package and shipping label clearly in the video.
Open the package while the camera is recording.
Show the product, packaging, and any visible damage clearly.
Do not edit, cut, or otherwise modify the video.

The video should clearly show the condition of the package and product from the time the package is first opened.

Photos may also be requested as supporting evidence.

Important: An unboxing video is strongly required for claims relating to damage allegedly present when the package was opened. However, the absence of a video does not automatically remove any rights or remedies that may apply under UAE consumer-protection law.

3. How to Report a Problem

If you believe you have received a damaged, defective, incomplete, or incorrect product, please contact us at:

timeworldllcgp@gmail.com

Please include:

Order number
Customer name
Description of the issue
Clear photographs of the product and packaging
Unboxing video, where applicable
Any other information reasonably requested by our team

Our team will review the claim and determine the appropriate resolution in accordance with the applicable law and the circumstances of the case.

4. Exchange / Replacement

Where a product is confirmed to have been damaged, defective, or incorrectly supplied, we may provide an exchange or replacement, subject to product availability and applicable UAE law.

If the same product is unavailable, we will contact the customer regarding the available resolution.

Where a refund is legally required or otherwise approved by us, it will be processed in accordance with applicable law and our payment-provider procedures.

5. Products Damaged After Delivery

We are not responsible for damage caused after delivery as a result of:

Accidental damage
Improper use
Misuse or negligence
Scratches, dents, or other damage caused by the customer
Failure to follow product-care instructions
Unauthorized repairs or modifications
Normal wear and tear

6. Unauthorized Returns

Customers should not send products back to us without first contacting our customer-service team and receiving instructions.

Unauthorized packages may not be accepted or processed.

7. Important Notice Regarding Consumer Rights

Nothing in this policy is intended to exclude, restrict, or waive any mandatory rights or remedies available to consumers under applicable laws and regulations of the United Arab Emirates.

Where applicable UAE law provides a consumer with a right to repair, replacement, return, refund, or another remedy, such rights will apply notwithstanding this policy.